On the afternoon of October 19, the National Health Commission (NHC) held a press conference in Beijing to provide updates on the reform and high-quality development of public hospitals. President Li Weimin of West China Hospital was invited to attend the conference. During the press conference, President Li Weimin, in response to reporters' questions, introduced the hospital's progress in cutting-edge technological innovation and its efforts to improve the patient service experience.

President Li Weimin introduced West China Hospital as a national leader in the healthcare system, committed to providing high-quality medical services while prioritizing patient needs. The hospital has continuously pursued clinical technological innovation to address critical clinical challenges associated with diseases that threaten people's health and lives. By establishing a comprehensive system for innovation and the application of technology, the hospital has successfully tackled complex issues related to medical equipment, imported drugs, high-end biomaterials, and more, ultimately benefiting the general population. In the past five years, the hospital has achieved over 200 technology transfer outcomes, with a total contract value exceeding 1 billion yuan.

In the pursuit of improving the patient experience and enhancing the quality of medical services, West China Hospital has advocated a culture of empathy between healthcare workers and patients. The hospital has innovated its medical service models to enhance efficiency and quality, striving to offer more convenient, efficient, and continuous medical services to the public. The hospital has established physical specialized diseases centers for multi-disciplinary diagnosis and treatment, reducing time for patients. It has introduced innovative daytime medical service models to minimize patient waiting times. The hospital has launched an internet-based healthcare service, allowing patients to access medical services remotely. A comprehensive chronic disease management model has been established to improve the patient experience, along with innovative smart management models that aim to increase patient satisfaction with their healthcare visits.